Practical, client-centred training to strengthen complex care packages and equip care teams with the skills and confidence they need.
When someone has complex health and care needs, the quality of the support they receive at home depends on more than having the right number of care professionals in place. Teams also need the knowledge, practical skills and confidence to provide safe, consistent and personalised care.
For Case Managers, commissioners and those coordinating complex care packages, identifying the right training can be an important part of establishing a package, strengthening an existing team or responding to changing needs.
At Innovate Care Group, our in-house Learning & Development team provides practical, specialist training designed around the needs of the individual and the people supporting them.
Training Designed Around the Individual
Every complex care package is different. A person’s clinical needs, communication style, preferences and circumstances can all influence the training their care team requires.
Our approach allows training and learning to be considered alongside the wider needs of the package, helping care professionals understand not only what they need to do, but how to provide support in a way that works for the individual.
Our training opportunities can support:
- Case Managers looking to strengthen or develop a care package
- PAs and Care Professionals looking to build or refresh their skills
- Personal Health Budget (PHB) teams supporting people with complex needs at home
- Care teams requiring additional support or competency refreshers
- Professionals looking to maintain and develop their knowledge and practical skills
Areas of Training and Development
Our Learning & Development team can support a range of training requirements, including:
Clinical Skills & Competency Refreshers
Refreshing practical skills can help care professionals remain confident and consistent in their approach. Training can be considered as part of the development of a new team or where an existing team would benefit from additional learning and competency support.
Positive Behaviour Support (PBS)
For individuals whose care involves behaviours of concern, Positive Behaviour Support can help teams develop a greater understanding of the individual and respond in a proactive, person-centred way.
Training and support can help care professionals understand the factors that may contribute to distress, develop appropriate approaches and provide more consistent support across the care team.
Oliver McGowan Training
Learning disability and autism awareness is an important part of providing personalised and appropriate care.
The Oliver McGowan programme can support greater understanding of learning disabilities and autism and help professionals consider how communication, reasonable adjustments and individual preferences can influence the care experience.
Information Governance
Safe care relies on more than clinical competence. Care professionals also need to understand how to handle information appropriately and maintain confidentiality.
Information Governance training can help teams understand their responsibilities around the safe handling, sharing and recording of information within a complex care environment.
Training Tailored to Individual Client Needs
One of the key benefits of working with an in-house Learning & Development team is the ability to consider training requirements in the context of the individual care package.
Rather than relying solely on generic training, we can work with relevant stakeholders to understand the needs of the client and identify where additional learning, guidance or support may benefit the care team.
Supporting the Mobilisation of Complex Care Packages
Training can be particularly valuable when mobilising a new complex care package.
For Case Managers and commissioning partners, delays in securing appropriately trained staff can create challenges when someone is ready to return home or requires a new care provision.
Having access to an in-house Learning & Development function means training needs can be considered as part of the wider mobilisation process, helping teams prepare for the requirements of the package.
This can support:
Faster mobilisation: identifying and addressing training requirements early.
Greater team confidence: helping care professionals feel prepared to support the individual from the outset.
Consistency of care: ensuring the wider team understands the individual’s specific needs and agreed approaches.
Person-centred support: aligning learning and development with the individual’s clinical, behavioural and communication requirements.
Ongoing development: providing opportunities to identify further learning needs as the package evolves.
A Partnership Approach to Complex Care
For Case Managers, the right care provider needs to offer more than frontline staffing. Complex care packages often require coordination between the individual, family, care professionals, clinical teams, Case Managers and other members of the multidisciplinary team.
Training is one part of that wider partnership.
At Innovate, we work collaboratively with stakeholders to understand the requirements of each package and identify how our clinical, recruitment, operational and Learning & Development expertise can support a safe and sustainable care provision.
Whether you are setting up a new complex care package, reviewing an existing care team or responding to changing client needs, our team can discuss the training and development options available.
Discuss Your Training Requirements
If you are a Case Manager, commissioning partner, PA or professional involved in coordinating complex care, we’d be happy to discuss your requirements.
Our team can provide information on available topics, dates and costs, and explore how training could support an existing or upcoming care package.
Contact us here or get in touch with our business development team directly on: [email protected].
