About
At Innovate, we are more than just your care team; we are partners on your journey toward leading a fulfilling, independent and enriched life. Our mission is to redefine the standard of complex care.
When our clients feel truly valued and understood, it reflects the powerful difference that compassionate, personalised care makes – not just in their lives, but in the lives of their families too. Our commitment to you is to provide exceptional, high-quality care that empowers you to live your best life, full of joy, purpose, and meaningful experiences.
“With over a decade of clinical leadership in complex care, I understand the challenges faced by NHS Continuing Healthcare teams and medicolegal case managers in securing safe, high-quality care for individuals with complex health needs.
I am a registered nurse with 24 years of experience, including five years as an NHS CHC nurse assessor, case manager, and commissioner. I specialised in critical care and neurological sciences within the NHS before progressing into senior leadership and directorship roles across the sector. I have worked extensively with large complex care providers, ensuring the delivery of safe, person-centred care that enables individuals to remain at home while maintaining their family and social roles.
Our service at Innovate Care brings problem-solving mindsets, a track record of success, and a deep understanding of the medicolegal and clinical complexities involved in managing high-acuity care outside of hospital settings. Our mission is simple: to collaborate with professionals like you to deliver safe, high-quality care that makes a tangible difference in people’s lives. Our experienced clinical team is ready to assess and provide thorough feedback on any individual case you may have, ensuring that every care package is safe, effective, and tailored to the unique needs of the individual.“
We tailor our care plans to address the unique needs of individuals requiring complex healthcare services, empowering independence and dignity.
We recognise our clients’ wishes for their family members to be integral to their care journey. That’s why we prioritise family engagement and work to ease the pressures of caregiving, offering reassurance and support.
For individuals or organisations who are responsible for commissioning care packages, we build a consultative partnership based on trust, reliability, and an exceptional quality service.
For frontline care professionals who provide high-quality care, we invest in their training and development, ensuring that they have the skills and confidence to deliver outstanding care and support services. Through expert clinical leadership, a robust training pathway, meaningful feedback, and opportunities for growth, we nurture a team that feels valued, supported, and proud of the care they provide.
Our experienced central office team members support Innovate Care Group’s service delivery. We promote a culture of kindness, inclusion, collaboration and continuous improvement ensuring that our organisation runs smoothly and efficiently.
At Innovate, we are deeply committed to building trusted relationships with our clients and their families, offering compassionate support to those navigating complex care needs.
We aim to provide complex care that adapts to the unique needs of each individual, enhancing their quality of life and enabling them to thrive in their community. Through our high quality, personalised care plans, we empower individuals to achieve their goals with dignity, comfort and enjoyment.
Beyond delivering exceptional care, we aim to ensure our clients feel fully involved in their healthcare journey and empowered to participate in their communities, enriching lives and fostering a true sense of belonging.
Our innovative approach pushes the boundaries of what is possible in complex healthcare.
We commit to the highest standards of quality in every aspect of our service.
We pride ourselves on being exceptionally responsive and providing timely solutions that meet the needs of families and commissioners.
We're committed to promoting independence and enabling everyone to live a life of dignity, comfort and enjoyment.
We deliberately maintain a culture of continuous learning, always seeking to understand and explore new ideas to better meet the needs of our clients.
Our courage empowers us to do what’s right for the people we support, even when it’s challenging. With strength and vision, we embrace innovation and are unafraid to explore new ways of working to deliver the best possible care.
