About

Innovate Care Group was founded on the simple belief in better.

We set out to invest in the knowledge, expertise and systems that make a positive difference to the individuals we support and the talent we employ. We have put innovation at the very beginning of our name and at the heart of our service and culture because we are committed to find new and better ways of supporting individuals with complex needs. We provide highly personalised care and support so more people can live the life they choose.

About

The Innovate Care Group was founded on the simple belief in better. 

We set out to invest in the knowledge, expertise and systems that make a positive difference to the individuals we support and the talent we employ.

We have put innovation at the very beginning of our name and at the heart of our service and culture because we are committed to find new and better ways of supporting individuals with complex needs.

We provide highly personalised care and support so more people can live the life they choose.

Organisational structure - Our care and support businesses

Providing person-centred support packages across England to children from age 8 up to adulthood, and adults with learning and physical disabilities and/or autism and those with challenging behaviours.

View CQC report here. 

Caring for individuals of all ages through their 360 degrees of life. A compassionate and understanding national provider focused on a person-centred approach that promotes greater independence for those with a wide variety of complex care needs.

View CQC report here.

Provides centralised services that enable our delivery teams to operate smoothly and improve outcomes

  • IT - investing heavily in the software platforms that support our compliance framework and enable electronic care planning and medication administration as part of our end-to-end care management
  • Governance, quality control, compliance
  • Customer engagement, transition support and fully integrated care pathways
  • Nurses, Health Care Assistants, and Support Workers employed across the group
  • Finance
  • Clinical Lead, ensuring safe, compliant complex nursing care at home

Our vision

The right support to
live the life you choose.

Our HAPPI values

Honesty – we are open and transparent every day

Acceptance – we treat everyone as an individual and value difference

Passion – we love what we do and want to deliver more

Partnership – we work with other people to create better outcomes

Innovation – we are not afraid to do things differently

Heather Carter

Registered Manager

Heather has worked in the Care industry for many years, beginning her career as a Care Assistant, before progressing on to become Care Coordinator, Deputy Manager and a Registered Manager of a Home Care agency operating in the London area.

Heather’s broad experience has seen her working with people from all walks of life with a range of care needs, including the elderly, mental health, End of Life and people living independently with learning disabilities and Complex Care needs. Her involvement with Complex Care needs ranged from younger children to adults with spinal and brain injuries. Heather has been extremely passionate about all those for whom she has looked after and is dedicated to providing a truly first-class Care service.

Heather Carter

Registered Manager

Heather has worked in the Care industry for many years, beginning her career as a Care Assistant, before progressing on to become Care Coordinator, Deputy Manager and a Registered Manager of a Home Care agency operating in the London area.

Heather’s broad experience has seen her working with people from all walks of life with a range of care needs, including the elderly, mental health, End of Life and people living independently with learning disabilities and Complex Care needs. Her involvement with Complex Care needs ranged from younger children to adults with spinal and brain injuries. Heather has been extremely passionate about all those for whom she has looked after and is dedicated to providing a truly first-class Care service.

Heather Carter

Registered Manager

Heather has worked in the Care industry for many years, beginning her career as a Care Assistant, before progressing on to become Care Coordinator, Deputy Manager and a Registered Manager of a Home Care agency operating in the London area.

Heather’s broad experience has seen her working with people from all walks of life with a range of care needs, including the elderly, mental health, End of Life and people living independently with learning disabilities and Complex Care needs. Her involvement with Complex Care needs ranged from younger children to adults with spinal and brain injuries. Heather has been extremely passionate about all those for whom she has looked after and is dedicated to providing a truly first-class Care service.